Vikas Mathur

A results-driven operations leader with over 7 years of experience in BPO operations, team management, and service delivery, I specialize in driving performance, process optimization, and customer satisfaction.

Starting my journey at iEnergizer, I grew through the ranks from Team Leader to Assistant Manager, leading large teams, improving KPIs, and ensuring seamless client operations. Currently serving as Assistant General Manager at Ocube Services, I oversee end-to-end operations, manage delivery goals, and build high-performing teams that consistently exceed expectations.

With a passion for operational excellence and people development, I focus on creating scalable processes and fostering a culture of accountability, quality, and growth.