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Aashish Kumar

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  • Aashish Kumar
16
Years
of Experience

About Me

Mission is to bring the power of AI to every business

Seasoned professional with 20+ years in BPO operations, service delivery, and client management. Proven expertise in driving customer experience, P&L ownership, and large team leadership across leading organizations like iEnergizer, WNS, and Aegis. Currently leading operations at Ocube Services, focused on process excellence, client satisfaction, and business growth.

OUR HISTORY

My career begins in 2004 with the foundation

Foundation in Team Leadership

Began career at iEnergizer as a Team Leader, managing frontline teams and ensuring high-quality customer support delivery. Built strong fundamentals in KPI management, team motivation, and client servicing.

2004
2006

Stepping into Operations Leadership

Progressed to Manager – Operations at Aegis Ltd, handling end-to-end process operations, P&L ownership, capacity planning, and client relationship management. Drove compliance, delivery excellence, and operational efficiency across multiple verticals.

Scaling Up in Strategic Service Delivery

Took on senior leadership roles at WNS Global Services and iEnergizer as Group Manager and Sr. Manager – Operations / Service Delivery Manager, leading customer experience functions for large-scale clients in healthcare and e-commerce. Successfully managed multi-process environments and client SLAs with precision.

2013
2024

Driving Organizational Excellence as General Manager

Currently spearheading operations at Ocube Services, overseeing service delivery strategy, client satisfaction, and operational transformation. Focused on building scalable systems, enhancing delivery metrics, and nurturing high-performance teams.

WHY CHOOSE US

Reason for you to choose us

Employee base

our strength lies in our dedicated team of 3000+ professionals and growing who are committed to empowering your success. Languages Covered

Languages Covered

We're your dedicated partner in achieving global success and serving in over 30 languages for your success.

4 Delivery Centers

We're your dedicated partner in achieving success across 14 stretigically located delivery centers.

TEAM MEMBERS

Learn more about our
amazing team members

Tanuj Pratap Singh

Head - Operations International

Vikas Gupta

Head - IT

Faisal Kareem

GM - Marketing

Amandeep Bajwa

Director - Transition