Optimize Support
Enhance customer support efficiency with advanced CRM tools and processes to reduce response times and increase agent productivity.
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One of the leading UPI Payment apps and wallets, with more than 50 million users, was having a problem with merchant onboarding. Despite having a huge user base, merchants were not using Company’s QR code to accept payments.
Faced by the company
Responding to repetitive customer calls regarding inquiry/request/complaint, Handling escalations, Getting instant CSAT survey, UPI APP issue resolutions, New merchant onboarding & Support agent
Impact of Ocube
Adding 6000+ new merchants, Reactivated 40K existing merchant & Priority support to Merchants and users for payment related issues
Enhance customer support efficiency with advanced CRM tools and processes to reduce response times and increase agent productivity.
Create a dedicated UPI app support team of experts to swiftly resolve app-related issues and minimize user and merchant disruptions.
Streamline merchant onboarding with a structured process, clear guidelines, and accessible resources for faster integration and improved merchant satisfaction.
Empower support agents through ongoing training and access to comprehensive knowledge bases and tools for efficient issue resolution and heightened customer satisfaction.
We are embarking on a transformative journey, shifting our role from being a traditional cost center to a dynamic profit center. This strategic evolution marks our commitment to not only manage expenditures efficiently but to actively contribute to revenue growth and enhance the overall value proposition of our organization. By identifying new revenue streams, optimizing processes, and harnessing our core competencies, we are poised to unlock the full potential of our operations and emerge as a vital driver of profitability within the company